Good Advice For Pool Workers
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When I started in the pool industry back in 1842 all we had were shovels and gumption. We had to make our own trowels from scavenged materials. Our labor force was provided through the government run institute for the criminally insane work-release rehabilitation program. Okay maybe I am not remembering entirely accurately, it was 150 years ago after all, but as I recall the industry was tough back then just like it's tough now.
Every part of the swimming pool industry is designed to chew up and spit out weaker willed people. Only the strong survive around here but truth be told I would probably do things a little differently if i were to start again today and have to do it all over again. So what would I do differently? I am so glad you asked voice-inside-my-head let's ponder this a little deeper.
Protect Your Body
For the love of all that is holy please protect your body. This would be the first piece of advice I would cram down my own cakehole if I could go back in time and advise my younger self (or any young pool worker). Unfortunately warnings of eventual vulnerability would likely fall on deaf ears of young people the world over since it is widely known that young people are all invincible. I wish someone would have grabbed me by the shoulders and shook me and explained what heavy lifting, a trades job and old age leads to. My understanding of "too heavy" was different when I was young. At 20 I would pick up and carry a 27 mil (might have been 30 back then) 20x40' liner on my shoulder from the truck to the backyard. Why would I do this when I could have help to carry it, or you know, use a frigging dolly or something? The answer is that I was young and stupid and too foolish to understand the frailty of the human condition. So let me drop some knowledge on you.
In every generation throughout human history, prior to the ones we know personally, every old person lived and died with a sore back. As it turns out we are poorly designed for upright manual labor. Something is "too heavy" not because you can not lift it. It is too heavy because you have a finite amount of lifting that you will get to do in your life before everything simply wears out, and you move awkwardly and with pain for the rest of your days. When you choose to work a manual labor job you are guaranteed to experience body pains later in life. Your joints will all wear out before your desire to earn money does. Why in the WORLD would you pick up something heavy, using up some of your finite "pain free" later life experience, for a flat rate of a one time payment of a few dollars. It is absolutely insane to do this and you need to stop immediately. Everything in the pool industry is oversized, awkward and extra heavy. Resolve yourself at a young age to value your meat-vehicle and take absolutely every precaution you can to protect yourself against long term damage to your body.
Stop Trying To Make Everyone Happy
This one is a little counterintuitive to some people, especially the over-achievers who try to make everyone happy all of the time. It's just not going to happen so you might as well stop trying now. As it turns out there are a ton of completely crazy people who own swimming pools. Pools are extremely expensive and more technically complex than most people understand them to be and as a result people can be overly protective about their pools. Even that is an understatement. It is well within the normal boundaries of your day as a pool worker to encounter YouTube quality level public freakouts from pool owners who are frustrated or overwhelmed with their pools. I definitely understand the want to help people and leave customers satisfied but some people are looking for someone to vent to (or about) more than they are looking for an actual solution to their problem. Even more commonly they are being presented with a (the) solution but they are just unwilling or unable to accept the reality of the situation.
I wish that I had spent less time trying to make crazy pool owners happy (it never worked) and instead devoted that time to really over-delivering to the people who actually appreciated what I was trying to do for them. Why waste your time with people who do not value you or your time even when you go above and beyond for them? There are more than enough home owners and pool owners out there to "trim the fat" from your client portfolio, so to speak, and when you are not seeing eye to eye with a potential client you are far better off to walk away. Instead, devote that time to finding a client that you can help, and one that is more willing to accept your advice and appreciate the professional help/services that you are offering.
Build Some Pools
When I started in the pool industry I worked as a service and renovation tech for vinyl liner swimming pools. I was a decade into this work before I moved areas and started with a concrete pool construction company. Of course after ten years of working on pools already I had a very strong understanding of pools in general, the different kinds, how they tend to break, filtration systems and other fundamental aspects. I had not however built a pool yet. There is something about seeing the chronological process from beginning to end, from the first day arriving at a flat, grassy field to the last day leaving a full, heated and functioning swimming pool, which really helped me to understand the concept better as a whole. I have gone on to learn how valuable the next ten years building concrete pools would be, as these are skills that are very hard to come by later in life.
After a lifetime of working in swimming pool maintenance or service many pool workers look to graduate up to building their own pools. The problem with this logic is that you can't really just start building your own in most cases. It really is the kind of thing that you should do for years as your daily job if you want to build pools under your own company banner one day. As an older worker it will be harder to gain access to getting hands on experience with many of the skills needed like pool framing, concrete finishing, plastering, tilesetting...why would any local company want to teach you their processes just to have you start up a competing company next season? I think some really great advice for people wanting to make a lifelong career in the pool industry would be to spend some time as a builder early on in your career as this will open a lot of doors. It is much easier to be a builder and transition to maintenance or service than it is the other way around. This will ensure you have the maximum skill, versatility and options later in your career.
Build Contact Lists
This is some big-brain, big-business advice but something you should definitely consider doing is investing in your industry contacts and networking. Over your swimming pool career you will meet many people like concrete artisans, plumbing wizards, water chemistry scientists and the owners of dozens if not hundreds of companies. If I had to start again tomorrow my contact list is something that I would start to cultivate from day one. Having access to knowledge is definitely power in the pool industry and unfortunately knowledge can be pretty hard to come by sometimes. Knowing someone that you can reach out to for advice, especially for tricky or technically challenging issues might be a literal life saver if only you could remember the name or number of that one fellow you met at a trade show a few years back...
When you meet a new contact within the pool industry take some time to write down a few notes about the meeting, what was said, any personal or professional information that the person shared with you. Most of all get multiple forms of contact info like email and phone number (or a business card) and use that contact information every now and again to reach out. Just reaching out periodically to say hello, ask how things are going, can go a very long way towards getting help when you need it. If you have regular contact with someone it is far more likely that they will go out of their way to help you should the occasion ever arise in the future. Along these lines I also would recommend to be helpful to others within the pool industry. It is a very small community of people and there are more than enough pools for us all to share without being petty.
Take Care Of Your Tools
Being that in the pool industry we work in rain and all sorts of inclement weather, as well as working with and around chlorine and chlorinated water regularly, tools can take an absolute beating if you are not careful. It sure can be hard to find extra time and energy after a 16 hour day doing physical labor to clean and dry all of your tools, but you really should get in the habit of doing this. Over a lifetime of working the difference in cost for someone who makes tools last and someone who is careless with tools is along the lines of a new house or a supercar. Tools are expensive, and you need a lot of them, and if you replace them all every few years because they are rusted shut, broken or lost then you are just throwing away your money.
If you want to get better at taking care of your tools then go and speak with an automobile mechanic. They typically need to purchase many tens of thousands of dollars of tools just to start an apprenticeship so most mechanics learn by day one the importance of taking care of tools and not losing them, which means putting them back in the same place every time. Sure if you took a fire hose of chlorinated water and sprayed down the inside of their shop that might level the playing field a little in terms of the difficulty maintaining tools, but the point stands. Oil your tools regularly, keep them dry and organized so you can find them when you need them and notice readily when they are missing. This applies to all tools as well, including the more expensive stuff like cordless drills, jackhammers and even the service vehicles that you operate. Schedule time daily for maintenance of tools and equipment. This is not just extra time that you have to squeeze out of your day but a regular activity that is built into your regular schedule.
Start Learning Earlier
You can not appreciate how little you know about a subject until you start to learn about that subject. There is a very high number of active swimming pool industry workers who have very narrow fields of knowledge about the industry as a whole. For example it is very common to have a worker who has been installing pool liners for over 10 years but does not know the first thing about pumps, filters, heaters, salt water, automation or water chemistry. Or a pool maintenance technician with 25 years of experience that does not know the first thing about how to build a pool. It is not an egregious thing to have a specialized field of experience, especially in an industry as deep as the pool industry (pun intended), but if you are going to spend your life working on or with something then why not try to learn as much about it as possible. In reality you could spend your entire life studying pools and working on pools and still have entire areas of the industry which are still a little foggy to you. Best to get started early.
With an early start in self-education you will learn many things about pools that you simply had never heard of before, and you will be able to apply these to your day to day life on the job. Fortunately education materials today are widely available in comparison to previous generations where there was simply no resource materials available at all. Now you can learn any aspect of the pool industry through online or paid education courses and if I were just starting again in this industry that is something that I would hit very hard early on in my career. There are just too many subjects to study to take a casual approach to learning which is why an early start with a concerted effort to absorb as much as you can would benefit young pool workers so much.
Cover Your Back End
Cover your ass, definitely, but what I am talking about here is the back end of your business. The front end is the customer interactions and the physical goods and services that you provide with your business, where the back end is all the behind the scenes stuff that tends to live on the perpetual back burner for many small business owners. Things like monthly and annual accounting and taxation are paramount to a successful company. Any kind of successful company as well, not just swimming pool companies. You need to know your costs to do business, stay on top of your purchasing accounts and request new pricing discounts every year, audit your profitability to determine your most profitable work, keep and organize your receipts to ensure you are able to accurately write off your costs. When new in business all of this stuff will take a back seat to actually getting customers and doing billable work but it really should not.
You say you have no time for building the back end of your business because you have to go get new clients, but that is the same reason I think developing your business structure better is worth the time. In addition to the work needed to keep your business operating, you should devote "back end" time to developing your social profiles for yourself and your business. There is no way to fast track this process. A strong social following grows slowly over time so a dedication to this early on will benefit you greatly. With only a small effort every day or every week you can have a thriving online brand that attracts more leads and new customers than you could ever keep up with. Making time to develop the long term legs that your business will stand on is important for success. If you are "just an employee" then this advice is just to put you in good favor with the owner or management. It is hard to run a business and showing that you understand this by self managing and reporting things like expense receipts promptly can go a long way towards singling you out for future advancement.
I hope that you find this information helpful and you can apply this advice to your career in the swimming pool industry. It is a great industry to work in, however it requires more personal accountability and responsibility than most jobs, and you will need to advocate for your own safety and advancement within the industry more than other careers. Much of what you need to know will need to be self taught to further your career and bad advice and technical methods are very easy to come by so be sure to keep your eyes open for opportunities to improve the processes that you use.
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Swimming Pool Steve is an award winning, second generation swimming pool and spa specialist from Ontario Canada. With over 10,000,000 views on the Swimming Pool Steve YouTube Channel, winner of the 2018 Pool & Spa Industry Leadership award and author of hundreds of pool and spa articles both online and in print Steve is committed to helping pool and spa owners as well as pool and spa industry workers learn more about the technical side of building, renovating, repairing and maintaining all types of swimming pools and spas. Follow Swimming Pool Steve on Facebook, Twitter and YouTube.
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